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Some top-level values do not show in a drill-down

Environment: Analytics, All versions Resolution: Values missing from top level: When using multiple levels for drill-down reporting, a value at the top level will only display if there are drill-down...
Toast Pop-up timing

Environment: Desktop Alerts, also known as Toast Notifications Service notifications that also appear in Notifications from navigation pane. Issue: Agents have toast notifications appear in the...
Length of time the Incoming Chat Toast Invitation is displayed

Environment: Toast notification agents receive prior to accepting a chat request. Chat - Agent Console Oracle B2C Service, All versions Resolution: The CHAT_ALERTFORM_AUTOCLOSE_TIMEOUT configuration...
When searching, best matches do not appear at the top of the search results

Environment: Phrase Searching, Customer Portal, Analytics Oracle B2C Service, All versions Resolution: If your search results do not appear to have the strongest matches listed at the top, this...
Article not the top result when title of that article is the search terms

Environment: Oracle B2C Service Knowledge Advanced Search Issue: The search terms I used were an exact title of a document, but I have to scroll through the search results to find the titled article...
Referring Sites report not consistent with Top Referring Searches From Google report

Enviroment: November 2011 and newer version Resolution: The Referring Sites report (ID 163) provides a list of sites that referred a user to any of the interface end-user pages...
Mailboxes setup - A service mailbox must contain complete POP information

Environment: Mailboxes, Sites upgrading to August 2013 or newer Resolution: A service mailbox must contain complete POP information if it is enabled for incoming mail. If you were told your...
Report query processes too much data

Environment: Analytics Issue: Sometimes when I generate a report, I get a pop-up message indicating that the query processes too much data. Unable to Process Report This query processes too much...
Tips for searching on the Oracle B2C Service Support Site

Environment: Oracle B2C Service Support site and Knowledge base Resolution: Below are several tips and tricks to find what you're looking for within the Oracle B2C Service knowledge base. Searching...
I receive an error when entering the TAP URL in a browser, {"message":"","errorCode":"404"}

Environment: Oracle TAP on an iPad or iPhone Oracle Human Capital Management Cloud (Oracle HCM Cloud) Also known as Mobile Agent App / Oracle Tap NOTE: Oracle B2C Service Mobile Agent App (TAP)...

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Documentation (1259)

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Add a New SiteID Implementing Standalone Co-browse Search Home Managing SiteIDs Add a New SiteID SiteIDs are added at the top company level. Co-browse Overview Admin Console Working with Companies Permissions... Last Updated: 08/18/2022
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Customer Portal Reports Using B2C Service Customer Portal Search Home Configuring B2C Service for the Customer Portal Customer Portal Reports You can find customer portal reports in the Reports explorer, often found in the... Last Updated: 06/27/2022
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Customer Portal Reports Using B2C Service Customer Portal Search Home Configuring B2C Service for the Customer Portal Customer Portal Reports You can find customer portal reports in the Reports explorer, often found in the... Last Updated: 08/19/2024
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Customer Portal Reports Using B2C Service Customer Portal Search Home Configuring B2C Service for the Customer Portal Customer Portal Reports You can find customer portal reports in the Reports explorer, often found in the... Last Updated: 06/27/2022
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Customer Portal Reports Using B2C Service Customer Portal Search Home Configuring B2C Service for the Customer Portal Customer Portal Reports You can find customer portal reports in the Reports explorer, often found in the... Last Updated: 02/18/2022
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Answer Evaluation Using Analytics Using B2C Service Search Home Service Answers How to Maintain Your Knowledge Base Data Many of the maintenance tasks related to organizing the answers in your knowledge base are automated in Service... Last Updated: 09/09/2022
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Answer Evaluation Using Analytics Using B2C Service Search Home Service Answers How to Maintain Your Knowledge Base Data Many of the maintenance tasks related to organizing the answers in your knowledge base are automated in Service... Last Updated: 07/10/2026
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Answer Evaluation Using Analytics Using B2C Service Search Home Service Answers How to Maintain Your Knowledge Base Data Many of the maintenance tasks related to organizing the answers in your knowledge base are automated in Service... Last Updated: 06/16/2022
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Content Pane Tabs Using the Agent Browser User Interface Search Home Getting Started Overview of the Content Pane The content pane is the area of the Agent Browser UI that displays the report or other item you select... Last Updated: 02/02/2025
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Analytics Dashboard Administering Oracle Engagement Engine Search Home Engagement Engine Rules Editor Navigation and Dashboard Analytics Dashboard The analytics dashboard displays the account information, high-level... Last Updated: 07/23/2025

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Published Answers

Some top-level values do not show in a drill-down

Toast Pop-up timing

Length of time the Incoming Chat Toast Invitation is displayed

When searching, best matches do not appear at the top of the search results

Article not the top result when title of that article is the search terms

Referring Sites report not consistent with Top Referring Searches From Google report

Mailboxes setup - A service mailbox must contain complete POP information

Report query processes too much data

Tips for searching on the Oracle B2C Service Support Site

I receive an error when entering the TAP URL in a browser, {"message":"","errorCode":"404"}

Documentation (1259)

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